Complaints and disputes

Please contact us if you have any complaints or queries. We should be able to resolve most queries and problems quickly.

If we cannot resolve your complaint informally we have a formal disputes procedure you can follow.

The Pensions Advisory Service (TPAS)

At any time, if you are having difficulties in sorting out your complaint, you may wish to contact TPAS. TPAS can provide free advice and information to explain your rights and responsibilities.

Pensions Ombudsman

If you are not happy with the response to your complaint and TPAS have not been able to help you, you can get in touch with the Pensions Ombudsman who can investigate your case.

Related Links

• Pensions Ombudsman
• The Pensions Advisory Service