Complaints and disputes
Complaints and disputes
Please contact us if you have any complaints or queries. We should be able to resolve most queries and problems quickly.
If we cannot resolve your complaint informally we have a formal disputes procedure you can follow.
At any time, if you are having difficulties in sorting out your complaint, you may wish to contact the Money & Pensions Service. The Money & Pensions Service can provide free advice and information to explain your rights and responsibilities.
If you are not happy with the response to your complaint and the Money & Pensions Service have not been able to help you, you can get in touch with the Pensions Ombudsman who can investigate your case.